Shipping policy

Shipping Policy

Last updated: August 8, 2026

Luvera works with trusted fulfillment partners, including Trendsi, to ship products directly to you. Because items may be stocked in different warehouses, delivery times and packages can vary within the same order.

Order processing

Orders are sent to our fulfillment partner shortly after purchase. Please review your shipping address carefully before placing your order. Address-change or cancellation requests must be submitted within 24 hours, but changes are not guaranteed. Once an order is processing or has shipped, it cannot be changed or cancelled.

Where we ship

We ship to the destinations available at checkout. Product availability can vary by destination. U.S. destinations may include P.O. boxes, U.S. territories, and APO/FPO military addresses when supported by the carrier.

Estimated delivery times

United States and U.S. territories: approximately 2–5 business days for U.S.-stocked products and 5–10 business days for overseas-stocked products.
Canada: approximately 8–14 business days.
United Kingdom: approximately 4–14 business days.
France and Germany: approximately 8–14 business days.
Other supported international destinations: timing varies by country and is generally shown at checkout or in your order details.

Business days exclude weekends and public holidays. Delivery windows are estimates, not guarantees. Expedited and overnight shipping are currently unavailable.

Shipping charges

Shipping charges, if any, are displayed at checkout and may be based on destination, order weight, and active promotions. Shipping and handling charges are non-refundable except where required by law or when Luvera confirms a shipping error.

Split shipments

Items may ship separately when they are stored in different warehouses. You will not be charged additional shipping after checkout because an order is split. Each package may have its own tracking number and delivery date.

Tracking

When tracking becomes available, we will send it to the email address used at checkout. Tracking can take up to 48 hours to begin showing movement after a shipping confirmation is issued.

International duties and taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or local charges. Any amount collected at checkout will be shown before payment. Charges not collected at checkout are the recipient's responsibility, unless local law requires otherwise. Customs processing may delay delivery.

Delays, lost packages, or damaged deliveries

Carrier delays, severe weather, holidays, customs processing, and other events outside our control can affect delivery. If tracking has not updated for an unusual period, a package is marked delivered but cannot be found, or an item arrives damaged or incorrect, contact us promptly at luverashop5@gmail.com. Include your order number and, for damaged or incorrect items, clear photos. Please report damaged or incorrect deliveries within 7 days of delivery.