Refund policy

Last updated: August 8, 2026

We want every Luvera order to arrive exactly as expected. This policy is aligned with the return requirements of our fulfillment partners. Nothing in this policy limits any non-waivable consumer rights that apply where you live.

Return eligibility and window

For eligible orders delivered to an address in the United States, you must request a return within 7 calendar days after tracking shows that all items in the order were delivered. For an order delivered in multiple packages, the return window begins when the final package is delivered.

After a return is approved, the package must be shipped using the provided instructions within 7 calendar days of authorization.

To qualify, an item must be unworn, unwashed, unused, and in the same condition in which it was received, with all original tags attached and the original clear garment packaging and SKU label included. Proof of purchase is required.

Orders delivered outside the United States are not eligible for standard change-of-mind returns through our fulfillment partner. If an item is damaged, defective, incorrect, or your local law provides a return or cancellation right, contact us promptly so we can provide the appropriate solution.

How to request a return

Email luverashop5@gmail.com within the applicable return window. Include your order number, the item(s) you wish to return, and the reason for the request. Clear photographs may be required for damaged, defective, or incorrect items.

Returns must be approved before shipping. If approved, we will provide a Return Authorization and the correct return address and instructions for your order. Do not send a return to the Luvera business address or to the address shown on the original package. Items sent without authorization may be refused.

Return shipping, original shipping, and fees

Customers are responsible for return shipping costs unless the return is caused by a damaged or incorrect item or a shipping error.
Original shipping and handling charges are non-refundable, except where required by law.
Returns that do not meet the eligibility, packaging, or shipping deadlines above may be refused or subject to a 20% restocking fee.

Final-sale and non-returnable items

The following are final sale and cannot be returned unless they arrived damaged, defective, or incorrect, or return is required by law:

Beauty products
Bodysuits
Face masks
Intimates and lingerie
Jewelry
Swimwear
Gift cards
Items specifically marked “Final Sale”
Wholesale or open-pack orders

Exchanges

We do not offer direct exchanges. If your item is eligible, request a return and place a separate order for the preferred item, size, or colour.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact us at luverashop5@gmail.com within 7 days of delivery if an item is damaged, defective, or incorrect. Include your order number and clear photographs of the item, packaging, and shipping label so we can investigate and make it right.

Order cancellations

You may request cancellation within 24 hours of purchase, but cancellation is not guaranteed. Orders cannot be cancelled after they enter processing or ship. If cancellation is no longer possible, an eligible item may be returned after delivery under this policy.

Refunds

After the authorized return is delivered and inspected, processing normally takes 5–7 business days. We will email you when the return has been approved or declined. Approved refunds are issued to the original payment method, less any non-refundable shipping charges or applicable restocking fee. Your bank or card provider may require additional time to post the refund.

European Union and other mandatory consumer rights

If a non-waivable law gives you a longer cancellation or return period, including an applicable 14-day withdrawal right for certain European Union orders, that legal right takes precedence over any conflicting term above. Contact luverashop5@gmail.com before sending anything so we can provide compliant instructions.